How Can We Help You?
Online Support Forum
Customers are active on our forums and chances are good they're discussing topics that may help you implement the software or troubleshoot. We hope you'll check it out!
- Inside the product, click in HELP > HELP CENTER to find the user guide in HTML format
- Otherwise, visit the Download section and complete the form to gain access to product manuals.
For additional questions, our team of experts is available to help you through email or by phone.
Standard support hours are Monday through Friday 7am - 6pm Central Time, excluding holidays. After hours, support technicians are on call to handle emergency support issues. All other support requests will be handled the next business day.
Send an email to our support staff with any questions or problems at firstname.lastname@example.org.
To improve our response time to your inquiry, please include the following information in your email:
- Subject: A one-line description of the problem
- Message: Please write a complete description of the issue, including the steps needed to reproduce the problem (the more detail, the better), what you expected to occur, and the text of any error messages you received. Also include:
- Your company and contact information
- Product name
- Product version
- Attachments: Please attach the related system and/or job logs as well as any example screen shots
USA and Canada: 1-800-949-4696
Outside USA: +1 402-944-4242
For quick questions or clarifications, try an online chat!
To schedule time for more in-depth discussion of specific projects or challenges, please contact your sales account manager or email email@example.com to schedule a training session.