How Can We Help You?

GoAnywhere customers have access to a rich library of technical support documentation and user-driven forums, and we encourage you to access these resources:

Online Support Forum

Customers are active on our forums and chances are good they're discussing topics that may help you implement the software or troubleshoot.  We hope you'll check it out!

Technical Documentation

  • Inside the product, click in HELP > HELP CENTER to find the user guide in HTML format 
  • Otherwise, visit the Download section and complete the form to gain access to product manuals.

For additional questions, our team of experts is available to help you through email or by phone.

Standard support hours are Monday through Friday 7am - 6pm Central Time, excluding holidays.  After hours, support technicians are on call to handle emergency support issues.  All other support requests will be handled the next business day.

Email Support

Send an email to our support staff with any questions or problems at support@goanywhere.com.

To improve our response time to your inquiry, please include the following information in your email:

  • Subject: A one-line description of the problem
  • Message: Please write a complete description of the issue, including the steps needed to reproduce the problem (the more detail, the better), what you expected to occur, and the text of any error messages you received. Also include:
    • Your company and contact information
    • Product name
    • Product version
  • Attachments: Please attach the related system and/or job logs as well as any example screen shots

Phone Support

USA and Canada: 1-800-949-4696 
Outside USA:  +1 402-944-4242

Online Chat

For quick questions or clarifications, try an online chat!

Training

To schedule time for more in-depth discussion of specific projects or challenges, please contact your sales account manager or email training@goanywhere.com to schedule a training session.